Bunnings Tops KPMG Customer Survey
Bunnings rated Australia's top for customer experience in KPMG survey, with omni-channel delivery key. The Body Shop and MECCA also ranked high.
November 29, 2023
Simon Rowles
Founder, CEO
Bunnings Tops Customer Experience in Australia
According to KPMG's annual survey, which polled 2,500 Australians, Bunnings has been recognized as delivering the best customer experience in Australia. The survey highlights that the key driver for an exceptional retail experience is omni-channel delivery.
Top Retailers in Customer Satisfaction
Following Bunnings in the ranking, The Body Shop holds the second position, with MECCA Brands coming in third. This distinction underscores the importance of integrated retail strategies in customer service excellence.
