Qantas Invests $200M, Hikes Fares
Qantas invests $200M to enhance service and loyalty rewards, raises fares by 3.5%, and faces up to $500M in penalties from the ACCC.
October 29, 2023
Qantas Takes Measures Amidst Challenges
Embattled airline Qantas is set to invest approximately $200 million to enhance customer service and increase the generosity of loyalty points. This comes alongside a fare increase of 3.5%. Additionally, the airline faces potential financial challenges including a $250 million penalty from the Australian Competition & Consumer Commission (ACCC). This penalty is in response to Qantas advertising and selling tickets for over 8,000 flights that had already been cancelled.
Similarly, another significant penalty could be imposed for the illegal dismissal of ground handling staff, potentially mirroring the size of the ACCC fine.
