Qantas Loyalty H1: $270M Profit
Qantas Loyalty reports Au$270M half-year profit, targeting Au$800M-Au$1B by 2030. Redeems 2M reward seats, plans new product amid Au$230M customer investment.
February 22, 2024
Qantas Loyalty Achieves Robust Half-Year Profits
Qantas Loyalty reported a significant profit of Au$270 million for the half year, with ambitions to reach a full-year profit between Au$800 million to Au$1 billion by 2030.
Customer Rewards and Challenges
Over the last six months, 2 million reward seats were successfully redeemed. However, customers still face challenges booking premium seats on international flights using points.
Upcoming Solutions and Investments
To improve the booking process for premium seats, Qantas Loyalty is set to launch a new product in the upcoming weeks. This initiative is part of a broader Au$230 million investment aimed at enhancing customer services, with Au$90 million already invested.
